M ELECTRICAL
Company Information
M ELECTRICAL (Electrical Contractor) LTD
Reg Company Number: 14695772
VAT Reg Number: 435396182
Registered Office Address:
Unit 28, Hortonwood 50, Telford, England, TF1 7GY
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Complaints Procedure
Complaints Handling Policy – Our complaints policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We have 2 weeks to consider your complaint. If we have not resolved it within this time you may complain to
M ELECTRICAL (Electrical Contractor) LTD
What will happen next?
1. We will send you an email acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint.
3. M ELECTRICAL (ELECTRICAL CONTRACTOR) LTD will then invite you to a meeting to discuss and hopefully resolve your complaint. We will do this within 14 days of sending you the acknowledgement by email
4. Within three days of the meeting, I will write to you to confirm what took place and any solutions I have agreed with you.
5. If you do not want a meeting or it is not possible, I will send a detailed written reply to your complaint, including suggestions for resolving the matter, within 5 days of sending you the acknowledgement communication.
6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for a third-party report to be compiled.
7.We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
8. If you are still not satisfied, you can then contact:
M ELECTRICAL (ELECTRICAL CONTRACTOR) LTD, an official complaint can be made by email, online, phone, or by post. Please use one of the following methods to register a complaint
with our complaints department:
Email: info@melectrical-uk.com
Phone: 07801 969499
Post: Unit 28 Hortonwood 50, Telford, England, TF1 7GY