Company Information

M ELECTRICAL (Electrical Contractor) LTD

Reg Company Number: 14695772
VAT Reg Number: 435396182

Registered Office Address:
Unit 28, Hortonwood 50, Telford, England, TF1 7GY

Business Insurance: Click here to Download

Complaints Procedure

Complaints Handling Policy – Our complaints policy

We are committed to providing a high-quality legal service to all our clients.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please contact us with the details. We have 2 weeks to consider your complaint. If we have not resolved it within this time you may complain to
M ELECTRICAL (Electrical Contractor) LTD

What will happen next?

1. We will send you an email acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint.

3. M ELECTRICAL (ELECTRICAL CONTRACTOR) LTD will then invite you to a meeting to discuss and hopefully resolve your complaint. We will do this within 14 days of sending you the acknowledgement by email

4. Within three days of the meeting, I will write to you to confirm what took place and any solutions I have agreed with you.


5. If you do not want a meeting or it is not possible, I will send a detailed written reply to your complaint, including suggestions for resolving the matter, within 5 days of sending you the acknowledgement communication. 

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for a third-party report to be compiled.

7.We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied, you can then contact:

M ELECTRICAL (ELECTRICAL CONTRACTOR) LTD, an official complaint can be made by email, online, phone, or by post. Please use one of the following methods to register a complaint

with our complaints department:

Email: info@melectrical-uk.com
Phone: 07801 969499
Post: Unit 28 Hortonwood 50, Telford, England, TF1 7GY

Get In Touch!